Welcome to the Energizer Sales Store FAQ page. We’ve compiled answers to the most common questions about our lighting and electrical products, delivery services, and customer support. If you can’t find what you’re looking for, please don’t hesitate to contact our team.
Product Questions
What types of lighting products do you offer?
We specialize in a wide range of lighting and electrical solutions including:
- Ceiling lights and chandeliers
- Bathroom lighting
- Desk lamps and downlights
- Bulbs with various cap types (B15, B22, E14, E27)
- Air conditioning and cooling products
- Electrical accessories like cooker switches and cable management
How do I choose the right bulb cap type for my fixture?
Our products feature several standard cap types:
- B15: Small bayonet cap (15mm diameter)
- B22: Standard bayonet cap (22mm diameter)
- E14: Small Edison screw cap (14mm diameter)
- E27: Standard Edison screw cap (27mm diameter)
Are your products energy efficient?
Yes! We prioritize energy-efficient lighting solutions that help reduce electricity consumption while providing excellent illumination. Many of our LED products offer significant energy savings compared to traditional bulbs.
Ordering & Account Questions
What payment methods do you accept?
We accept all major payment options for your convenience:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placement?
Please contact us immediately at [email protected] if you need to modify or cancel your order. We can typically accommodate changes if your order hasn’t been processed yet (within 1-2 business days).
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders more easily and speeds up future purchases.
Shipping & Delivery
What are my shipping options?
We offer two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch with full tracking
- Free Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch
Where do you deliver?
We ship worldwide with the exception of some Asian countries and remote locations. During checkout, simply enter your address to confirm we can deliver to your area.
How are fragile items packaged?
All our lighting products are carefully packaged with protective materials. Bulbs come in their original packaging with additional padding, while larger fixtures like chandeliers are boxed with reinforced corners and cushioning to ensure safe arrival.
Returns & Refunds
What is your return policy?
We offer a 15-day return policy from the date of delivery. If you’re not completely satisfied with your purchase, you may return it for a refund or exchange. Please see our full Returns Policy for details on conditions and procedures.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll inspect it and process your refund within 5-7 business days. The refund will be issued to your original payment method.
Customer Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 1 business day.
What are your business hours?
Our customer service operates Monday-Friday, 9:00 AM to 5:00 PM GMT. Emails received outside these hours will be answered the next business day.
Where is your company located?
Our headquarters are located at:
90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC
United Kingdom
90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC
United Kingdom
Still have questions? Our team at Energizer Sales Store is always happy to help you find the perfect lighting solutions for your home or project. Contact us today!