At Energizer Sales Store, we want you to be completely satisfied with your lighting purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Key Points:

  • 15-day return window from delivery date
  • Items must be unused, undamaged, and in original packaging
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your return request:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Energizer Sales Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

– Product Name: [Product Name]
– Quantity: [Quantity]
– Reason for Return: [Reason – e.g., incorrect item, damaged, changed mind]

Please advise on the next steps for my return/exchange.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC)
  • Special instructions if needed

Step 3: Package and Ship Your Return

Please ensure:

  • All items are in original condition with packaging
  • Include all accessories and documentation
  • Securely package to prevent damage
  • Include the return authorization number inside the package
  • We recommend using a trackable shipping service

Exchange Process

For exchanges, follow the same process as returns. In your email, clearly specify:

  • The item you wish to exchange
  • The replacement product you’d like (check availability on our website first)

We’ll process the exchange once we receive your returned item. If there’s a price difference, we’ll contact you to arrange payment or refund.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

Note: Depending on your bank/payment provider, it may take additional time for the refund to appear in your account.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Batteries (opened or used)
  • Bathroom Lights (if installed or used)
  • Personal care items (if opened or used)
  • Items damaged due to misuse or improper installation

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  1. Contact us immediately at [email protected]
  2. Include photos of the damaged/incorrect item
  3. We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping with Energizer Sales Store – Lighting Your World, One Bulb at a Time!