At Energizer Sales Store, we’re committed to providing quality lighting solutions and ensuring your complete satisfaction. Below you’ll find all the details about our shipping and returns processes.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
    • Includes tracking
  • Free Shipping (Orders over £50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: Delivery times are estimates and may vary depending on destination. We ship worldwide except to some Asian countries and remote locations.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

We want you to be completely satisfied with your lighting purchase. If you’re not happy with your order, we offer a straightforward returns and exchanges process within 15 days of receiving your items.

Key Return Points

  • 15-day return window from delivery date
  • Items must be unused, undamaged, and in original packaging
  • Return shipping costs are the customer’s responsibility
  • Refunds processed within 5 business days of receiving returned items

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Batteries (opened or used)
  • Bathroom Lights (if installed or used)
  • Personal care items (if opened or used)
  • Items damaged due to misuse or improper installation

Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] within 15 days of receiving your order. Include the following information in your return request:

Return Request Template:

Subject: Return Request – Order #[Your Order Number]

Email Body:
Dear Energizer Sales Store Team,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:
– Product Name: [Product Name]
– Quantity: [Quantity]
– Reason for Return: [Reason – e.g., incorrect item, damaged, changed mind]

Please advise on the next steps for my return/exchange.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Return shipping address (90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC)
  • Special instructions if needed

Step 3: Package and Ship Your Return

Please ensure:

  • All items are in original condition with packaging
  • Include all accessories and documentation
  • Securely package to prevent damage
  • Include the return authorization number inside the package

We recommend using a trackable shipping service.

Exchange Process

For exchanges, follow the same process as returns. In your email, clearly specify:

  • The item you wish to exchange
  • The replacement product you’d like (check availability on our website first)

We’ll process the exchange once we receive your returned item. If there’s a price difference, we’ll contact you to arrange payment or refund.

Refund Information

Once we receive and inspect your return:

  • Processing Time: 5 business days
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Deductions: Original shipping costs are non-refundable

Note: Depending on your bank/payment provider, it may take additional time for the refund to appear in your account.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect item
  • We’ll arrange for a replacement or refund at no additional cost

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 2 business days.

Thank you for shopping with Energizer Sales Store – Lighting Your World, One Bulb at a Time!