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Welcome to Energizer Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website lightinghomeshop.com and all purchases made through our store. By accessing our site and making purchases, you agree to comply with these terms.

1. General Information

Energizer Sales Store is a UK-based retailer specialising in quality lighting solutions, including:

  • Various lighting fixtures (ceiling lights, chandeliers, downlights, bathroom lights)
  • Light bulbs with different cap types (B15, B22, E14, E27)
  • Climate control products (air conditioning, air coolers, dehumidifiers)
  • Accessories (batteries, chargers, cable management)

Our Commitment: We strive to provide reliable lighting products with straightforward purchasing processes and excellent customer service.

2. User Obligations and Responsibilities

2.1 Account Registration

While not required for purchases, account holders must:

  • Provide accurate and current information
  • Maintain password confidentiality
  • Notify us immediately of any unauthorized account use

2.2 General Conduct

You agree not to:

  • Use our site for unlawful purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with site functionality
  • Submit false information when making purchases

3. Products and Services

3.1 Product Descriptions

We make every effort to ensure product descriptions are accurate. However:

  • Images are for illustrative purposes and may differ slightly from actual products
  • Technical specifications are provided by manufacturers
  • We reserve the right to update product information without notice

3.2 Product Availability

All orders are subject to stock availability. If an item becomes unavailable after ordering, we will notify you and either:

  • Offer a suitable alternative, or
  • Cancel the item and refund the relevant amount

4. Orders and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to:

  • Accept or decline orders at our discretion
  • Limit quantities purchased
  • Verify payment information before processing

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store credit card details.

4.3 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices due to:

  • Supplier cost changes
  • Currency fluctuations
  • Administrative errors (in which case we will contact you before processing)

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two shipping methods:

  • Standard Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch
  • Free Shipping: For orders over £50 via EMS, delivered in 15-25 business days after dispatch

5.3 Delivery Areas

We ship worldwide except to:

  • Asian countries (specific restrictions apply)
  • Remote locations

5.4 Delivery Issues

You must:

  • Inspect deliveries immediately
  • Report any damage or shortages within 48 hours
  • Provide safe access for delivery personnel

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery, provided:

  • Items are unused, undamaged, and in original packaging
  • All accessories and documentation are included
  • A return authorization has been obtained

6.2 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened or used batteries
  • Installed or used bathroom lights
  • Opened personal care items
  • Items damaged through misuse

6.3 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order details
  2. Wait for return authorization and instructions
  3. Ship items to: 90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC

6.4 Refunds

Refunds are processed within 5 business days of receiving returned items:

  • Issued to original payment method
  • Original shipping costs are non-refundable
  • Return shipping is the customer’s responsibility

7. Intellectual Property

All content on our website (text, images, logos) is our property or licensed to us and protected by intellectual property laws. You may not:

  • Reproduce, distribute, or modify any content without permission
  • Use our branding for any purpose
  • Reverse engineer any website technology

8. Liability Limitations

8.1 Product Use

We are not liable for:

  • Damages from improper product use or installation
  • Incorrect product selection
  • Modifications made to products

8.2 Website Use

We strive to maintain uninterrupted service but are not liable for:

  • Temporary website unavailability
  • Technical issues beyond our control
  • Data loss or corruption

8.3 Maximum Liability

Our total liability for any claim related to these terms shall not exceed the purchase price of the relevant products.

9. Privacy

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these terms periodically. The current version will always be available on our website. Continued use after changes constitutes acceptance.

11. Governing Law

These terms are governed by UK law. Any disputes shall be subject to the exclusive jurisdiction of UK courts.

12. Contact Us

For questions about these Terms and Conditions, please contact:

Energizer Sales Store
90 Hi-Park Centre, High St, Belfast, GB CH8J 2VC
Email: [email protected]

Thank you for choosing Energizer Sales Store – Lighting Your World, One Bulb at a Time!